Timbecon is an Australian-owned provider of woodworking machinery, tools, and accessories. Started as a small retail shop in May 1989, Timbecon has since then developed into a leading supplier with stores located in Perth and Melbourne.
At Timbecon, customers can explore a diverse range of products, catering to various woodworking needs. From tools and timber to the latest drilling technology by Fisch, the product range is comprehensive, serving both professional and amateur woodworkers. The business also offers a variety of brands, ensuring that customers can find products that best suit their individual requirements and preferences.
Timbecon operates on a multi-channel retail model, offering several ways for customers to shop for their products. One can either visit their physical stores in Perth and Melbourne or alternatively choose to shop online. This flexibility extends to their shipping services, with Timbecon ready to deliver products to their customers' respective locations.
Another unique service offered by Timbecon is their Click N Collect option. This provides an efficient and convenient way for customers to purchase products online and then pick them up from the store at their convenience. This not only saves shipping time but also provides customers with an opportunity to visit the store and explore other products.
Timbecon showcases its commitment to customer service with its detailed and comprehensive policies. The business has straightforward guidelines regarding payment options, shipping, returns, warranties, and terms and conditions. This is beneficial for customers, as it explains the buying process and what they can expect from the service clearly and transparently.
The website also features a DIY Advice Blog and videos that can guide customers through their woodworking projects. Timbecon's focus on guiding and educating its customers demonstrates its commitment to enhancing the customer experience. The platform also gives customers an option to subscribe to their mailing list for notifications about the latest product releases, news, and events.
Timbecon also provides for its wholesale customers and those in the trade industry, attesting their commitment to serve a diverse array of customers. Additionally, Timbecon organises events and showcases its latest products, creating a dynamic environment for its customers.
Verdict: Timbecon is a versatile provider of woodworking tools and supplies, known for its comprehensive product range, customer service, and flexible shopping options. The well-established, Australian-owned firm blends traditional retail with online shopping and ensures customers can easily purchase the products they need. From industry professionals to DIY enthusiasts, Timbecon caters to a diverse customer base with its wide range of products and services.
