Estes is a leading private freight carrier in the United States, offering a comprehensive suite of LTL (Less-Than-Truckload) freight shipping services. Their service range accommodates several shipping needs, from basic delivery to specialist services such as Time Critical Guaranteed and Final Mile. They're known for their strong digital infrastructure which includes a variety of tools to facilitate seamless shipping operations including rate quotes, pickup requests, shipment tracking, and logistics planning.
The online platform of Estes is impressively user-friendly. Their website features a trove of essential tools designed to aid customers in managing their shipments. Tools such as Terminal Lookup, Transit Time Calculator, Density Calculator, and the Commodity Library make the process of planning, booking, and managing shipment an efficient and easy task.
Clients appreciate Estes' commitment to transparency, and this is evident in their extensive list of digital management tools, including document retrieval and viewing, online reporting, invoice inquiry, and shipment manifest. The management suite also allows clients to query discrepancies in rating and billing and to make weight and research inquiries. With such array of tools for shipment management, customers can maintain control over their shipping activities.
Among the range of different services Estes provides, the Time Critical Guaranteed service is highlighted as an attractive option for businesses requiring fast, reliable delivery. This service provides customers with the confidence that their shipments will arrive on time, regardless of the urgency.
For larger or more complex operations, Estes offers the Customs Shipping Logistics and Estes SureMove services. These programs are designed to help customers build flexible and efficient supply chains that align with their business needs. They offer customized solutions that speak directly to the individual requirements of each customer.
Aside from their extensive service offerings, Estes also presents a reservoir of resources to assist customers in understanding shipping operations better. From FAQs and shipping guides to a transportation glossary and hauling exclusions, Estes equips customers with valuable knowledge to make informed decisions about their shipping needs.
Moreover, Estes is particularly commended for their responsive customer service. Service advisories keep clients informed about factors that could impact their shipments, such as external events like wildfires. They are proactive in their communication, ensuring customers are kept abreast of any potential delivery disruptions.
Finally, Estes has a robust tracking system, including the ability to track by PRO number, Pickup Request number, Purchase Order number, and Interline PRO number.
Overall, Estes exhibits a strong commitment to customer satisfaction by making shipping straightforward and efficient. Their comprehensive suite of services, user-friendly digital tools, and responsive customer service position them as a top-performing freight carrier in America.
